Returns & Refunds

At ROVI, we hope you love your jewellery. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may return your order within 30 days of receiving it for a full refund, provided that:

• The item is unworn and unused.
• It is returned in its original packaging.
• It is in a resaleable condition.
• Proof of purchase is provided.

To request a return, please email hello@rovijewellery.co.uk with your order number and reason for returning the item.

Refunds

Once we receive and inspect your return, we'll notify you by email.

Approved refunds will be processed to your original payment method within 5–10 working days. Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.

Return Postage

If you change your mind, you are responsible for the cost of returning the item.

If your jewellery arrives damaged, faulty or you receive the wrong item, ROVI will cover the return postage costs.

Damaged or Faulty Items

Please inspect your order as soon as it arrives.

If your item is damaged, faulty or incorrect, please contact us within 48 hours of delivery at hello@rovijewellery.co.uk and include photographs so we can resolve the issue as quickly as possible.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, please return your original purchase for a refund and place a new order.

Non-Returnable Items

For hygiene reasons, earrings cannot be returned unless they are faulty.

Personalised or custom-made items are also non-refundable unless faulty.

Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.